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<p>Currently, Runbear Zendesk integration supports executing AI on every new inquiry. However, more customization options are needed to utilize AI better. For example, agents want to trigger AI manually by mentioning a chatbot.</p><p></p><h1>Requirements</h1><ul><li><p>Support invoking AI by mentioning it.</p></li><li><p>Support invoking AI that understands conversations on each ticket.</p></li></ul><h1>Optional</h1><ul><li><p>Support using Runbear on the sidebar instead of inside the chat panel.</p></li></ul><p></p>

Zendesk Chatbot Integration

Snow W. Lee (Sungwon)